Privacy Policy

1. Who Are We?

EUROQUARTZ SA cares about the protection of your personal data and is committed to processing it in a transparent, confidential, and lawful manner in accordance with the General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR and the UK Data Protection Act 2018

Headquarters :

EUROQUARTZ SA

Rue Al'Fosse 7

4681 Hermalle-sous-Argenteau

Belgium

Company Registration Number: 0436.408.047

Telephone: +32 4 374 31 11

E-mail: info@euroquartz.be

UK Contact details :

EUROQUARTZ UK

enquiries@euroquartzuk.com

Telephone: +44 77103 99204

2. What Data Do We Collect?

We only collect the data necessary for our business activities.

When You Use Our Website

We may collect:

• your IP address;
• the type of browser you are using;
• technical information relating to your device;
• browsing data collected through authorized cookies.

When You Complete a Contact Form

We may collect:

• your name;
• information relating to your company (company name, registration number, address, etc.);
• your email address;
• your telephone number;
• the content of your message.

As Part of a Business Relationship

We may collect:

• your professional contact details;
• information required for quotations, orders, and invoices;
• correspondence related to our business relationship.

3. What Do We Use Your Data For?

We process your data for the following purposes.

Responding to Your Requests

We use your contact details to respond to your questions, requests for information, and commercial inquiries.

Managing Our Business Relationships

We use your data to:

• prepare quotations and offers;
• process orders;
• monitor deliveries;
• manage invoicing;
• provide our products and services.

Improving Our Website

Certain technical data enables us to:

• ensure the proper functioning of the website;
• measure website traffic;
• improve the user experience.

Complying with Legal Obligations

We are required to retain certain information to comply with applicable accounting, tax, and legal obligations.

4. What Is the Legal Basis for These Processing Activities?

Depending on the circumstances, the processing of your data is based on:

• the performance of a contract or pre-contractual measures;
• compliance with legal obligations;
• EUROQUARTZ's legitimate interest in developing and securing its business activities;
• your consent, where required, particularly for certain cookies or marketing communications.

5. With Whom Do We Share Your Data?

Your data is accessible only to individuals who require it in the performance of their duties.

Your data may be shared with:

• our authorized employees;
• our IT and technical service providers;
• our professional advisers (accountants, auditors, lawyers, insurers);
• public authorities where required by law.

EUROQUARTZ does not sell or rent your personal data to third parties.

6. Is Your Data Transferred Outside the European Union?

As far as possible, your data is processed within the European Economic Area (EEA) or the United Kingdom.

Should EUROQUARTZ need to transfer your personal data to service providers, partners, joint ventures, or subsidiaries located outside the EEA or the United Kingdom, appropriate safeguards will be implemented, including the Standard Contractual Clauses (SCCs) approved by the European Commission, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the SCCs, where applicable.

7. How Long Do We Retain Your Data For?

We retain your data only for as long as necessary to achieve the purposes for which it was collected.

• Contact form requests — 24 months after the last contact
• Commercial prospects — 24 months after the last contact
• Contractual data — For the duration of the contract and up to 10 years where required by law
• Invoicing data — Minimum 7 years in accordance with legal obligations
• Cookies — According to the retention periods stated in our Cookie Policy

When retention is no longer necessary, the data is deleted or anonymized.

8. What Are Your Rights?

In accordance with the GDPR, you have the following rights:

• right to access to your personal data;
• right of rectification;
• right of erasure;
• right of restriction of processing;
• right to object;
• right to data portability where applicable;
• right to withdraw your consent at any time when processing is based on consent.

To exercise these rights or for any questions relating to data protection, you may contact EUROQUARTZ at:

info@euroquartz.be. You may object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing.

We will respond to your request within the time limits provided for by applicable regulations.

9. Data Security

EUROQUARTZ implements appropriate technical and organizational measures to protect your data against:

• unauthorized access;
• loss;
• alteration;
• accidental or unlawful disclosure.

Our employees and service providers are bound by strict confidentiality obligations.

10. Cookies

Our website uses cookies to ensure its proper operation and, where applicable, to improve your browsing experience.

For more information about the cookies used and the choices available to you, please consult our Cookie Policy.

11. Complaints

If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with:

Belgian Data Protection Authority (DPA)

Rue de la Presse 35

1000 Brussels

Belgium

Website: https://www.dataprotectionauthority.be

Or, if you are located in the United Kingdom :

Information Commissioner's Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

United Kingdom

Website: www.ico.org.uk

EUROQUARTZ SA reserves the right to amend this Privacy Policy at any time in order to reflect legal, regulatory, or technical developments. Any amendment becomes effective immediately upon publication of the updated Privacy Policy. By continuing to use our services after the effective date of the amended Privacy Policy, you are deemed to accept such amendments. The most recent version is always available on the website.